IVR (INTERACTIVE VOICE RESPONSE, AUTO-ATTENDANT, and VOICEMAIL)


Short for "Interactive Voice Response", IVR is a telephony technology in which the caller uses a touch-tone telephone to interact with a database to acquire information from, or enter data into, the database. Banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person.

The Automated Attendant is probably one of the most recognized applications in the Computer Telephony industry. Working alone or in conjunction with a live operator, the auto attendant answers the incoming call. A prerecorded voice message is played to the caller, offering him a menu of choices for directing his call. "Welcome to the ABC Company. For sales, press 1. For service, press 2. To speak to our operator, press 3. Para español, marque cuatro." Once the caller has made his choice, the call is routed to the proper extension where the caller will be connected to the appropriate party, or presented with yet another series of choices. Anyone involved in business communications today is very familiar with auto attendants, and businesses both large and small can easily take advantage of the technology.

Carasmatic Productions is a one-stop-shop for multi-lingual voice recording for IVR application. We will write scripts from your parameters or edit your pre-exisiting English scripts, translate them into any language from Spanish to Japanese, record voice prompts, and deliver them back to you in any file format you need. Sometimes you require us to phone in our recordings instead of sending you audio files. No problem.

We also create custom outgoing voicemail messages.
Click here for some examples of telephony prompts.